Billing troubleshooting

"Payment required" when marking a job Ready

Your license balance for the current plan is empty. Buy licenses in the dialog that pops up (or later under Settings → Billing → Licenses) and try again.

"Subscription renewal required" when starting a count

Your subscription is set to cancel and has less than 72 hours left. Renew it first — a started count needs the full 72-hour window.

Locked out after a failed payment

Your subscription is suspended. Update your payment method in the Stripe customer portal (linked from Settings → Billing). Access comes back on its own once the subscription is active again.

Paid, but the console says there's no subscription

Subscription updates arrive from the payment provider a few seconds after checkout. If the success page keeps spinning, wait a minute and refresh. Still nothing after a while? Contact support and tell us roughly when you paid.

Bought licenses for the wrong plan

Licenses only work for the plan they were bought for — Starter licenses won't cover a Business subscription. Contact support to sort it out, or use a license upgrade if that fits.

Talk to us

Email [email protected] or use the contact form on our website.